Since its release in 2011, ITIL V3 has become a mature, flexible and complete IT Governance standard that;
- Directly integrates with enterprise governance,
- Is flexible and agile for today’s business challenges
- Provides executives with a transparent means to monitor and manage the performance of IT investments and risks in real time.
The most effective way to manage the business complexity confronting IT is to design the agility into the IT governance management culture and processes. By using an integrated IT governance (ITIL / ITSM) program and software platform to collect the desired business outcomes, values and IT-related process and service performance measures and making theses available to the correct managers, enables agile and effective decision making.
Availability of this information gives executives the capability to distribute decisions further into the organization and provides them with the confidence that controls are in place to identify, prevent or mitigate the biggest risks.
An IT governance (ITIL / ITSM) program is about the whole organization, not just the IT department.
All levels of the business are impacted by the adoption of an IT governance (ITIL / ITSM) program. To be effective at enabling the business to manage risk transparently, and to deliver results aligned with business strategic goals and objectives, the business must participate in the change at all levels. Change as a result of the IT governance (ITIL / ITSM) program will affect the whole organization from top executives to the most recent junior hires, and the most strategically aligned business units to the support organizations that enable technologies for the business.
The IT governance (ITIL / ITSM) program establishes a road-map that guides IT projects to successful completion in terms of being strategically aligned with the business and in accordance with established policies and procedures. In addition, execution of the IT governance (ITIL / ITSM) program must verify whether it has selected the right IT projects and that those IT projects offer real business value in the large sense. For example, software development and delivery IT projects would adopt a software development life cycle model, such as SDLC, Waterfall or Agile as the preferred life-cycle delivery method. IT governance (ITIL / ITSM) program would align the chosen software development methodology with the style and rigor required by the enterprise to meet strategic business objectives and adhere to policies, standards, and regulations.
- Generic IT governance (ITIL) Process Concepts Map (jpg Image file)
- A Presentation: Concepts for the Adoption of ITIL / ITSM as Agile IT Governance. An introduction to the Adoption of ITIL / IT Governance as a subset of Enterprise Governance.
If you have any questions please let me know.